Know How North East (KHNE) is a third sector not-for-profit company that targets its efforts towards the most disadvantaged areas of the Borough of Stockton, creating change and opportunity for individuals, families and communities.

In collaboration with others, the organisation runs a number of Community Resource Centres in the Stockton and Billingham area including the Clarences, Newtown, Norton Grange and Low Grange.

Embedded within local communities, these centres provide bases for the delivery of services that respond to local need. This can cover health, worklessness, training, public safety, childcare and family support. Each year, across all the venues, the number of recorded users pushes the 50,000 mark.


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CAB at the Clarences

The Citizens’ Advice Bureau runs an outreach session at the Health Centre at the Clarences Community Resource Centre on a Tuesday from 9am to 12pm.

Help is on hand with advisors there to offer confidential and free advice on issues such as housing, benefits, debt, employment and legal problems. Call 01642 564310 to make an appointment.

Post Office Local

The new Post Office Local at the Clarences Community Resource Centre provides a range of financial and postal services for local people and complements the on-site café, health centre, nursery and education, employment and training facilities.

Café at the Clarences

Call in to the café at the Clarences Community Resource Centre for a great range of home-made food that can be eaten in or taken away. Breakfasts, either full English or in a large breakfast bun, are a popular choice as are jacket potatoes with various fillings, pies, quiches, sandwiches and parmos. All meals are served with home-made coleslaw and salad, providing a healthy option at reasonable prices.

At the moment opening hours are Monday to Friday, 9am to 5pm but times will be extended if possible. For more details of the catering services provided by Louis, call 01642 732366 or 07796 177484.

Praise for company with personal touch

Know How North East, which has recently helped more than 460 people find jobs, has been awarded the national Matrix standard for the quality of its information, advice and guidance to residents.

Commenting upon the organisation the independent assessor said: “The passion and commitment of staff at all levels within the organisation to provide services which meet the needs of individuals, families and communities and to provide them with a professional standard and quality service was evident throughout the assessment and was particularly appreciated by clients.

“Know How North East has developed excellent and effective methods of engaging with hard to reach communities with its knowledge and intelligence about residents in the target areas of Stockton and Billingham.

“Promotional activities are tailored to the needs of these groups and the informal approach engenders trust from people who do not easily engage with authorities. Spontaneous comments from partners and clients confirmed the unique ability of the organisation to connect with the client groups.”

The report described Know How’s approach to partnership working as “exemplary”.

It also noted that Know How helped job seekers ensure that people’s CVs “stood out from the crowd”. They helped one job-seeker design a ‘singing CV’ with their personal message on while someone looking for a catering job designed a CV in the shape of a menu.

KHNE Director, Paul McGee said: “Achieving the Matrix standard is a landmark moment for the organisation and a real tribute to the skills and hard work of staff.

“Know How works in areas where there are lots of barriers to employment and where people have often struggled to find work. Our main strength is that we work not just with individual job-seekers but whole families and neighbourhood groups. That gives an extra edge to our jobs-matching skills.”

Pictured l-r: Paul McGee – KHNE Director, Ian Richardson – KHNE Manager and Hugh McShane - Business Development Manager at the Clarences Community Resource Centre


Work-based skills support route into employment

KHNE clients have been supported into new training opportunities around Office Admin and Renewable Energy.

The courses have been offered to improve customers work-based skills and offer them an opportunity to gain further qualifications. The clients are also given support around employability which will hopefully move them closer to employment. The courses are being run by Group Horizon.

Save Time, Save Money, Get Well

As part of the ongoing commitment to develop the Clarences Community Resource Centre as a Community Hub, a prescription ordering and collection service has been set up in the Centre’s Post Office.

This is a joint initiative between Know How North East and The + Pharmacy, the state-of-the-art pharmacy facility based at the Abbey Health Centre in Billingham.

Hugh McShane, the Centre’s Business Development Manager, and Sanjai Ahitan, the Superintendent Pharmacist at The + Pharmacy, have been working together to develop this service which is identified as a priority in the Clarences Action Plan.

Sanjai said: “It is important that the residents of the Clarences have access to pharmaceutical services. Working in partnership with KHNE, we aim to improve pharmaceutical service provision to the area and have a positive impact on the health of the community.“

Hugh added: “I am delighted the Centre is able to provide this much needed service in an area with restricted access to essential facilities. It is a great example of innovative partnership working between the private sector and a local social enterprise.”

Sue Gatley, Chair of the Clarences Residents Action Group (CRAG) thinks the service is a real asset for the community and said: “This service will make life a lot easier for residents, saving them time and money in bus fares and I hope more people will come into the Post Office and sign up to be a part of it.”

This service is open to all people in the Clarences regardless of which medical centre they use.

If you want more information on how to access the prescription service, please contact the Community Resource Centre on 01642 732366.

Call the Prescription Order Line at The + Pharmacy on 01642 530348.


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Our Centres
Service delivery through Community Resource Centres

Courses to help people gain the skills to get back into work

Employers Wanted
Jobs NE in partnership with KHNE works to help employers to find staff

Gold Leaf Café
Call in for a snack at our award-winning Fairtrade café

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