Know How North East (KHNE) is a third sector not-for-profit company that targets its efforts towards the most disadvantaged areas of the Borough of Stockton, creating change and opportunity for individuals, families and communities.

In collaboration with others, the organisation runs a number of Community Resource Centres in the Stockton and Billingham area including the Clarences, Newtown, Norton Grange and Low Grange.

Embedded within local communities, these centres provide bases for the delivery of services that respond to local need. This can cover health, worklessness, training, public safety, childcare and family support. Each year, across all the venues, the number of recorded users pushes the 50,000 mark.


Tab 1 Know How North East
What we do

Information and Guidance

Written by Rob Bell | Wednesday, 29 April 2015 14:46

Our Information, Advice and Guidance provision is available for young people aged 16-19 who are not in education, employment or training (NEET).





We will take account of the client as an individual, and tailor an individual package that addresses all barriers, identified from ‘engagement’, through ‘action planning’, ‘employability services’, ‘job placement’ to ‘aftercare and retention’.


On joining provision all participants will be assigned their own Personal Advisor who will work with them throughout the process, starting with comprehensive induction which will make clear the aims of the provision and the benefits of participation.


A robust initial assessment will highlight barriers to employment and individual learning/training/soft skill needs. All clients will be offered a Basic Skills Assessment to establish any further basic skills needs to assist in forming the Action Plan.

Action Plan

All clients will receive an Individual Action Plan (IAP) to highlight the support needed to successfully enter the labour market. Personal Advisors will work with the client to ensure this is reviewed at regular intervals and all of the necessary support is in place. All eligible clients will be provided with an up to date CV.

Soft Skills Support

Soft Skill and Barriers identified during the Initial Assessment may include caring responsibilities, childcare, or chaotic lifestyle. Support is provided to all eligible clients and will vary dependent upon the need identified, but can include: -

• Supervision, leadership, support, coaching, feedback and guidance;

• Identification of individual support/training needs;

• Provision of resources to undertake provision and work placements;

• Confidence / Motivation / Assertiveness/ Interview Skills

Employability/Vocational Training

A wide range of employability/vocational training is provided to help eligible clients acquire and/or update work-related skills to enable them to get a job, and individual training needs are identified during the assessment stage. Training varies from basic skills and NVQ’s to in work training, Train to Gain and specialist qualification such as asbestos removal, and can be provided by the host organisation, or by a partner organisation, arranged by the personal Adviser.

Mentoring/Aftercare Support

Mentoring and support is provided to all clients throughout the process to assist them in overcoming the barriers to work, improve their employability and assist them in their transition into work. Aftercare support will maximise the opportunity of retaining employment by continuing to address any barriers.

Discretionary Support

Financial support may be available for eligible clients to help remove barriers to either moving into employment or remaining in employment. This can be considered when other discretionary funding cannot be accessed by the participant. It can also be used to ‘package’ support around an individual in partnership with other providers.



We will support any individual who wishes to aspire to fulfill their potential.


Last Updated on Wednesday, 29 April 2015 14:59


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